In addition, we will deliver fare equity through fare capping for our customers who are least able to pay the upfront costs of monthly passes, and as a result traditionally end up paying the most at the end of the month. Such features include fare capping and the ability for customers to carry a low or even one-time negative balance to ensure that one trip can be made to load more fares.Īll features will be made available on our Tapp Pay mobile and smartcard payment platforms and by summer 2021, they will be the only forms of payment available when boarding any bus route, paratransit service, and other demand-response services.Ĭollectively, these features will ensure our cashless on-board system is accessible for customers who are unbanked and underbanked. Our goal is to ensure equity and universal access while providing a cashless on-board payment experience.”Īs we progress through the year, we will launch other critical payment system features. Based on data analysis from the new and legacy fare payment systems, it is estimated that 34 percent of our daily boardings are representative of customers utilising the Tapp Pay system. On 1 June 2020, we delivered mobile payments, and as of December 2020 over 6,000 customers have purchased more than 45,000 passes. We did this to help support customers who were seeking a safer, contactless way to pay for their services due to pandemic concerns. While the pandemic created some temporary obstacles in the initial delivery of the project, we were able to accelerate the first phase of our upgrade. Assisting us in our fare payment system upgrade are our partners Masabi and Transit. Prior to 2020, we began the process of upgrading to our new fare payment system, called Tapp Pay, along with the continual development of our Mobility-as-a-Service (MaaS) platform provided by Transit. Today, we are serving about 70 percent of our pre-pandemic customer levels who rely on us for their essential travel needs. Since the start of the pandemic, we have remained committed to providing full service despite experiencing dramatic ridership drops – at one time it was over 50 percent below figures from last year. Greater Dayton RTA's mobile payment system grew from strength to strength in 2020.Īt Greater Dayton RTA, like all transit agencies across the US, we continue to focus on maintaining safe and quality operations amid the pandemic for our customers.

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